Refund & Cancellation Policy
Clear, transparent refund criteria and cancellation terms for bespoke engineering projects, AI deployments, and recurring retainers.
Core Customer Guarantees at a Glance
If dissatisfied with the initial design prototype or architectural roadmap.
Payments are only released upon your explicit sign-off of each milestone SOW.
All defects within agreed scope patched at zero charge post-launch.
1. Scope and Applicability
This Refund & Cancellation Policy applies to all service engagements with Binary Froster(“Company”, “we”, “our”), including custom software engineering, AI application development, web development, and recurring digital growth retainers.
2. Fixed-Price & Milestone Projects
- Discovery & Prototype Stage (14-Day Window): If during the initial 14-day discovery and wireframing phase you determine our technical direction does not align with your business goals, you may cancel in writing and receive a 100% refund of your initial deposit, minus any third-party expenses already incurred (e.g., domain purchases, third-party API keys).
- Subsequent Engineering Milestones: Once an engineering milestone (e.g., Alpha, Beta, Final Release) has been reviewed, tested, and formally signed off by the Client, funds allocated to that milestone become non-refundable as engineering labor has been delivered.
- Unfinished Future Milestones: If a project is cancelled prior to completion of future milestones, any unearned, prepaid milestone funds will be returned within 10 business days.
3. Recurring Monthly Retainers & Subscriptions
For ongoing maintenance, DevOps monitoring, and performance marketing retainers:
- Cancellation Notice: Retainers may be cancelled at any time by providing written notice at least 14 calendar days prior to the next billing renewal cycle.
- No Mid-Cycle Proration: Retainer work commenced for the active calendar month is completed and delivered through the end of the paid billing period without partial mid-month refunds.
4. 30-Day Post-Launch Bug-Fix Guarantee
Every custom software deployment includes an unconditional 30-day post-launch warranty. If any defects, functional errors, or broken workflows matching the agreed Statement of Work (SOW) arise, our engineering team fixes them at zero additional cost with emergency SLA priority.
5. Refund Processing Timelines & Methods
Approved refunds are credited directly to the original payment rail (Stripe, bank wire transfer, or corporate credit card) within 5 to 10 business days of approval.
6. Contact & Dispute Resolution
To request a cancellation or refund, submit your project details to our operations desk: